The following terms and conditions (“booking conditions”) form the basis of your contract with The Buzz FZ LLC. Please read them carefully as they set out our respective rights and obligations. By requesting us to confirm your booking, we are entitled to assume that you have had the opportunity to read and have read these terms and conditions and agree to them.
Except where otherwise stated, these booking conditions only apply to holiday arrangements which you book with us in the UAE and which we agree to make, provide or perform (as applicable) as part of our contract with you. All references in these booking conditions to “holiday”, “booking”, “contract”, “package”, “tour” or “arrangements” mean such holiday arrangements unless otherwise stated.
In these booking conditions, “you” and “your” means all persons named on the booking (including anyone who is added or substituted at a later date) or any of them, as the context requires and “lead name” means the person who makes the booking. “We”, “us” and “our” means The Buzz FZ LLC.
Our aim is to provide the right holiday to suit your requirements. You can call us on +971 409 3017 or email: email@example.com and we will tailor make an itinerary for you and provide you with a price per person.
To secure your booking we require a deposit of 50% of the total holiday cost per person - or as advised by The Buzz. The balance payment is due 60 days in advance of the intended departure date. If you are booking within 60 days of departure, then full payment is required. If, following the payment of a deposit at the time of booking, any balance remains unpaid within 60 days of the intended departure date, we reserve the right not to issue travel documentation and treat your booking as cancelled. In such circumstances cancellation charges will be applied as set out below. Payment can be made by cheque, bank transfer, through exchange centres, debit or credit card. In all cases, a booking will not be confirmed until we are in receipt of cleared funds. Where payment is made by credit card, we reserve the right to charge you a transaction fee of 3.9% when your deposit and balance payments are made.
Special requests, such as diet, room location, twin or double bedded room, a particular facility or flight seat which are an important factor in the choice of holiday, should be indicated in writing at the time of booking. We will pass your request on to the hotel or airline but cannot guarantee that it will be accommodated. We will also pass on any dietary requests to airlines but we recommend that you check directly with the airline once your tickets have been issued. We will try to arrange for Special Requests to be met, but cannot guarantee that they will be, nor will the The Buzz be liable if any special request is not met. The provision of any special request does not constitute a term of your contract with us unless we have confirmed in writing that your requirement will be met.
On receipt of your correct deposit we will book your arrangements and issue a Service Voucher. A contract will come into existence on the date on which we issue a Service Voucher. When you make a booking you are confirming that you are at least 18 years of age and that you understand our booking conditions and have accepted them on behalf of yourself and all members of your party. All contracts with The Buzz FZ LLC are subject to these booking conditions.
It is important for you to check the details on the Service Voucher as soon as you get it. In the event of any discrepancy please contact us immediately. If you arrange your holiday direct with us all correspondence and other communications will be sent to the person who made the initial payment unless you specify otherwise.
If your booking is made through a travel agent, we address all communications to that travel agent, who will act as an agent for you in regard to all communications from us to you. All monies paid by you to a travel agent under or in contemplation of this contract will be held by the travel agent for the company until such monies are forwarded to us.
Accommodation in all hotels, regardless of the rating, is in standard rooms (sometimes named superior/deluxe) based on twins or doubles unless otherwise stated. Single travellers generally have to pay a single person supplement for a room, often up to twice the price each person in a twin room might have to pay. The standard and location of single rooms is not always comparable to that of twin/double rooms, even when you pay the single supplement.
We have categorised all hotels throughout our brochures and online to give a general guide. Whilst most hotels have official star ratings locally, in some cases these cannot always be relied on. Standards can however vary between hotels of the same class, in different countries, and even in the same country. It is important to carefully read the individual hotel descriptions.
It is important that you have insurance cover and that it is adequate and suitable for your particular needs. If you fail to obtain insurance and have to cancel your booking, you will be charged in accordance with our Cancellation Policy. Furthermore, in case of medical emergency, loss of baggage/ passport or cancelled/delayed flights whilst on holiday you will not be compensated and you in turn may incur significant losses. Please read your policy details carefully and take them with you on holiday.
If you want to amend any part of your holiday arrangements after the service voucher has been issued, we will do our best to make the change, but it may not be possible. Any request for amendments must be made in writing by the person who made the original booking, or his or her travel agent. If it is possible to make the change, it will be subject to an administration charge of AED300 per booking, and payment of any further costs incurred as a result of the change. If we agree that you may change your booking to a holiday of lower value, and then you cancel that holiday, we reserve the right to levy cancellation charges on the value of the original booking. Scheduled airlines normally regard name changes as a cancellation and rebooking, and any alteration may incur a 100% cancellation charge in respect of the airfare.
If any person named on a booking is prevented from travelling as a result of illness, the death of a close relative, jury summons or other significant reason, we will agree to that person’s booking being transferred to another person (introduced by you) who satisfies all the conditions applicable to the package, subject to both persons accepting liability for full payment of the holiday cost and all costs and charges incurred by us and/or incurred or imposed by any of our suppliers in order to make the transfer. We must be given at least 28 days notice for the transfer request. An administration charge of AED250 per person for requests made more than 61 days before departure, and AED350 per person within 61 days before departure is applicable. For flight inclusive bookings, you must pay the charges levied by the airline concerned. As most airlines do not permit name changes after tickets have been issued for any reason, these charges are likely to be the full cost of the flight. If you request to change all names on a booking, this will be considered as a cancellation and new booking and full cancellation charges will apply.
If you or anyone on your holiday booking decides to cancel the holiday, the lead name must notify us of the decision as soon as possible. Any notification by telephone must also be confirmed in writing or by e-mail within 24-hours by the lead name. Cancellation will take effect from the day we are notified provided that written confirmation is received by us within 24-hours of the original notification.
The following scale of charges will be payable depending on when the notification of cancellation is received. Insurance premiums and amendment charges are not refundable in the event of cancellation. References to the deposit include all sums paid or payable at the time of booking.
|Notice of cancellation received by us||Cancellation charge per person|
|Prior to 61 days:||loss of deposit|
|60 – 42 days:||50% of total holiday cost|
|41 – 33 days:||60% of total holiday cost|
|32 – 15 days:||90% of total holiday cost|
|14 days or less:||100% of total holiday cost|
In certain cases the airline may have applied ticketing deadlines to your booking and this may result in higher cancellation charges. This also applies to certain hotels, who may often charge a higher cancellation fee regardless of the above mentioned timeframes, and you may therefore be charged a higher amount than detailed above. It is therefore important to enquire for details at the time of booking and cancellation.
We would strongly recommend that you take out appropriate travel insurance which provides cover against loss of deposit or cancellation fees. If you have taken advantage of an airline offer and paid a higher deposit, the cancellation charge payable by you will be the higher of this deposit or the appropriate cancellation charge detailed above.
We rigorously check the information about accommodation, resorts, itineraries etc., to ensure it is correct to the best of our knowledge. Advertised web copy descriptions and facilities may change before and after you book. Please check the up to date status at the time of booking. Please bear in mind that hotels, restaurants, attractions etc., may wish to maintain or improve their facilities, or even take a break themselves. Flight times, carriers and routes in the brochure are given for guidance only as there may be changes. Final details will be shown on your tickets. Tour, excursion, cruise or safari itineraries may change as a result of local conditions. Circumstances such as these, or weather conditions, time of year or other situations beyond our control etc., may cause some of the amenities we have described to be unavailable or different from those advertised. When we are told of any significant or long term changes we will always endeavour to advise you prior to your departure.
Many hotels and resorts are continuing to develop, sometimes rapidly and intensively and often with little or no advance notice. Whilst we have no control over such work, as a responsible service provider, it is important to us that you are aware of any significant building/refurbishment work that may be going on during your stay. General refurbishment at hotels is necessary to maintain standards but if we are informed of such work where this can reasonably be expected to have an effect on your holiday, we will endeavour to notify you of it as soon as possible, however near to your departure this may be.
Any flight timings and routings shown on our website, within our brochures and/or detailed within your service voucher are for guidance only and may be subject to change. They are set by airlines and are determined by various factors including air traffic control restrictions, weather conditions, potential technical problems and the ability of passengers to check-in on time. Any changes to such arrangements are outside of our control. And we will not be responsible for any losses incurred.
Airlines occasionally may change the type of aircraft used on a particular flight without advance warning. Scheduled and charter flight timings, and days of operation are subject to change. We will advise you of any significant changes. Minor timing changes will be shown on the flight tickets, which you should check carefully when received. Any change in the identity of the airline, flight timings and/or aircraft type (if advised) will not entitle you to cancel or change to other arrangements without paying our normal charges except where specified in these conditions.
Please note that when you book an excursion locally you contract with the local company providing that excursion and not us. The Buzz has no legal liability for anything that goes wrong on such an excursion and any claim which you might have arising out of the excursion will be against the relevant local company and subject to the local company's terms and conditions. The Buzz will, at its discretion offer advice, guidance and assistance if you or any member of your party suffer death, illness or injury arising out of an activity which does not form part of your holiday with us, or an excursion arranged locally. Where legal action is contemplated and you want the Company's assistance, you must obtain the Company's written consent prior to commencement of proceedings.
We reserve the right to alter the prices of any of the holidays shown on our Website, in our brochures and other literature without prior notice.
The Buzz is under no obligation to give a breakdown of the costs involved in a holiday. You will be fully advised of your tailor-made itinerary and pricing at time of booking. Unless otherwise noted, prices are per person, based on two people sharing and include flights, accommodation and meals as detailed in the itinerary. Transfers may be added for an additional cost which will be advised to you at the time of booking.
Prices you see online may be different to prices offered over the phone or via a travel agent.
Unless otherwise specified, the price of your holiday does not include items of a personal nature including, but not limited to, travel insurance, airport transfers, meals, optional excursions, passport, visas, cots, car seats and food for infants, laundry, room service and hotel extras (including early/late check-in/check-out fees), hotel car parking (where applicable), gratuities or taxes.
We hope and expect to be able to provide you with all the services we have confirmed to you at the time of booking.
We plan arrangements a long time in advance of your holiday using independent suppliers such as airlines, hotels etc., over whom we have no direct control. On occasions changes do have to be made, and we reserve the right to make these. Most of these changes are minor. However, occasionally, changes are significant.
A significant change includes a change of accommodation to that of a lower category and/or price for the whole or a major part of your time away, a change of flight time of more than 12 hours, a change of departure airport, or a significant change of resort area. Similarly, we do our best to avoid cancelling holidays but we must reserve the right to do so. However, we promise we will only cancel your confirmed booking after you have made full payment where we are forced to do so as a result of ‘force majeure’ as defined below or lack of minimum numbers. Please note, some of our holidays require a minimum number of participants to enable us to operate them. If the minimum number of bookings required for a particular holiday has not been received, we are entitled to cancel it. We will notify you or your travel agent of cancellation for this reason no later than 61 days prior to departure.
If we have to make a significant change or cancel, we will inform you as soon as possible. If there is time to do so before departure, we will offer you the choice of the following options:-
(a) (For significant changes) accepting the changed arrangements; or
(b) Purchasing an alternative holiday from us, of a similar standard to that originally booked if available. If this holiday is in fact cheaper than the original one, we will refund the price difference. If you do not wish to accept the holiday we specifically offer you, you may choose any of our other than available holidays. You must pay the applicable price of any such holiday. This will mean your paying more if it is more expensive or receiving a refund if it is cheaper; or
(c) Cancelling or accepting the cancellation in which case you will receive a full refund of all monies you have paid to us.
If you are unhappy with any aspect of our arrangements while you are on holiday, you must address your complaint immediately to the Company's local representative (or, if none, to us) and to the management of the hotel or other supplier whose services are involved. They will do their best to rectify the situation. It is unreasonable to take no action whilst on holiday, but then to write a letter of complaint upon return. If the problem cannot be resolved locally and you wish to complain, full details must be sent to us in writing to arrive within 7 days of your return. We will do our best to investigate and reply to you within 30 days of receipt of your letter. Failure to take either of these steps will deny the Company the opportunity to resolve the problem immediately and/or investigate it properly. In consequence, this may affect your rights under this contract.
Our obligation is to take reasonable skill and care in the performance of our contractual obligations, subject to and in accordance with these Booking Conditions. The Company is not itself a provider of accommodation, ground services, tours or other activities nor does it control the third parties who provide such services in connection with your holiday.
We do not accept liability for any injury, illness, death, loss, damage, expense, cost or other claim of any description whatsoever which results from (i) the act(s) and/or omission(s) of the person(s) affected or any member(s) of their party; or (ii) the act(s) and/or omission(s) of a third party not connected with the provision of your arrangements and which were unforeseeable or unavoidable; or (iii) events beyond our control.
Where properties are not featured in our brochures or other literature or on our website, we will not be liable for any claims that such properties booked at your express request do not satisfy your expectations.
Your booking may be serviced by carriers, providers of accommodation, car rental companies, catering and other parties who have their own booking conditions of carriage and business and over whom we may have no direct control. Their booking conditions may strictly limit the circumstances in which compensation is payable to you by them and you agree to be bound by their booking conditions. Such booking conditions are available from us upon request.